Non-Refundable Pre-Order.

Please read through all descriptions of the deck carefully before deciding to pre-order The Baroque Tarot. All pre-orders shall be non-refundable. 

Non-Refundable Order.

Except in the circumstances noted in this Policy, all purchases of The Baroque Tarot are final. We will not issue refunds simply because you have changed your mind or decided that you do not resonate with the deck. You are free to sell your copy of The Baroque Tarot second-hand or used, but regrettably, we won’t be able to give you a refund or participate in facilitating your second-hand sale.

Decks Damaged In-Transit.

If your deck or deck box was damaged in-transit, please take photographs of the damage and write to contact@baroquetarot.com to contact with a clear, comprehensive description of the damage and the photographs attached. We will then promptly mail you a replacement copy. Claims of damaged decks must be submitted to us in writing within 30 (thirty) calendar days of the date of delivery. Please note that the terms of shipping you agree to are FOB shipping point, which means the buyer is responsible for shipping costs and liability during the transport. 

Manufacturing Defects with the Card.

If one or some of the cards in your deck bear manufacturing defects, please take photographs of the defects and write to contact@baroquetarot.com to contact with a clear, comprehensive description of the issue and the photographs attached. If we determine that it is indeed a manufacturing defect, then we will promptly mail you replacements of the defective cards. Claims of manufacturing defects must be submitted to us in writing within 30 (thirty) calendar days of the date of delivery.

Missing Cards or LWB.

If your deck is missing a card or came without the little white booklet, please write to contact@baroquetarot.com to contact noting which card(s) is/are missing and we will promptly mail you replacements for the missing card(s). Claims of missing cards must be submitted to us in writing within 30 (thirty) calendar days of the date of delivery.

Decks Tracked as “Delivered.”

Our decks are shipped out with tracking codes. Any deck that the postal service records as having been “Delivered” shall be deemed as having been successfully delivered to you. If, however, you claim not to have received a package tracked as “Delivered,” you will need to take that claim to the delivery service and not with us. We are not responsible for decks that have been logged by “Delivered.”

Product Returns.

In the event we agree to accept a product return and issue you a refund for your purchase, you will be responsible for the postage cost of shipping the returned deck to us. Once we receive your returned deck and have confirmed that it is in brand new condition, we will immediately issue you a full refund. If we receive the returned deck damaged, we will send you photographic proof of the damage for your verification and issue only a partial refund, ascertained based on the amount of damage. Please also note for international orders, we cannot reimburse you for the customs fees you’ve paid. 

International Orders:

Package Denied by Customs. Your deck will be declared on the customs form as a “tarot deck.” It is your responsibility prior to purchase to confirm that your country permits the import of tarot decks. If the package is seized by customs and not returned to either one of us, then regrettably, the order is onrefundable. If, however, customs returns the deck to us, to even out the burden of cost between us, we will issue you a refund for the cost of the deck only (no refund for postage fees).